FAQs

  1. How can I place an order?
  2. Why can't I add items to my cart?
  3. What is NSG Precision Cells E-Mail Address?
  4. What is Precision Cells mailing address?
  5. Do you manufacture custom cuvettes?
  6. Do you accept returns?
  7. Do you accept returns on custom made items?
  8. Do you ship internationally?
  9. What are your business hours?
  10. What kind of payments do you accept?
  11. How can I place an order on-line?
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    How can I place an order?

    There are many different methods for placing an order.  Please see below.
    1. Order by phone: 631-249-7474
    2. Order by fax: 631-249-8575
    3. Order by mail: NSG Precision Cells, 195 Central Ave. Suite G, Farmingdale NY 11735
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    Why can't I add items to my cart?

    There are two possible reasons that items may not show up in the shopping cart:

    1. Cookies or Javascript are not enabled on your web browser
    2. Router could be disabling Cookies and/or Javascript

    If your browser and router are set up for using Cookies and Javascript please contact us.
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    What is NSG Precision Cells E-Mail Address?

    All e-mails can be sent to:

    info@nsgpci.com
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    What is Precision Cells mailing address?

    NSG Precision Cells
    195 Central Ave.
    Suite G
    Farmingdale, NY 11735
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    Do you manufacture custom cuvettes?

    Yes we do!  From a one cuvette prototype to a 500 cell blanket order, we can help you through every stage of the production process. 

    The only information we need to get started with making a custom cuvette is a rough sketch that specifies the following:

    1. All relevant dimension and dimension tolerances (If tolerances are not provided we will use our standard tolerances)*
    2. Which surfaces need to be polished
    3. Quantities required
    4. Deadline for quotation and/or manufacturing, if applicable
    *We do not accept responsibility for any dimensions not explicitly provided by the customer.
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    Do you accept returns?

    Returns are accepted within 30 days after receipt of order based on the following criteria:
    • The cell/s must be unused
    • The cell/s must be in their original packaging
    • Customer is responsible for freight charges when returning items

    Cells that are ordered in error are subject to a 15% restocking fee.
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    Do you accept returns on custom made items?

    NSG does not accept returns on custom made parts.  These parts are customized to fit your requirements and no one elses, therefore all sales are final for custom parts.
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    Do you ship internationally?

    Yes we do!  We have many years of experience in the export field and we ship international orders daily.
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    What are your business hours?

    Our business hours are Monday-Friday 9:00 AM EST - 4:00 PM EST
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    What kind of payments do you accept?

    • For domestic customers we accept all major credit cards (Visa, Mastercard, Amex), payment by purchase order for established accounts, and payment by check in advance is also available. 
    • For international customers we require payment in advance via wire transfer, credit card, or check.
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    How can I place an order on-line?

    Orders can now be placed through one of our distributors.  When you click the "Click to Buy" button, you will be re-directed to the shopping cart of one of our distributors where you can either proceed to checkout or continue shopping.